Shipping Policy

How your handmade goods reach you

Because much of what we sell is made by hand, packing takes a little longer than it would for a mass-produced order — but it arrives wrapped properly.

1. Order Processing

Orders are packed and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays). Items from a batch still in production may take up to 7 business days; if that applies to your order, we'll tell you.

2. Order by the Holiday Cut-Off

To help your goods arrive in time for Christmas, place your order at least 10 business days before the date you need it. We dispatch promptly, but carrier demand and winter weather can cause delays outside our control.

3. Delivery Estimates

Shipping costs are calculated at checkout based on destination and package weight. After dispatch, estimated delivery is:

• Standard Shipping: 15 to 30 business days

These are carrier estimates, not guarantees. Customs, weather, and seasonal demand may occasionally extend delivery.

4. Carriers

We ship through tracked services including USPS, FedEx, and UPS. The carrier and tracking link are shown in your shipping confirmation email.

5. International Shipping

We ship worldwide. International orders may be subject to customs duties, import taxes, or clearance fees set by your country — these are the buyer's responsibility and aren't included in the price.

6. Address Accuracy

Once an order ships it cannot be redirected. Please double-check your address at checkout — we can't be responsible for orders lost or delayed due to an incorrect address.

7. Lost or Delayed Packages

If tracking shows your parcel as delivered but you haven't received it, contact your local carrier first. Still stuck? Email xingyingfengtech@outlook.com with your order number and tracking details, and we'll do our best to help.