Returns and Exchange Policy
Quality-related returns only
Please read this policy carefully before ordering. Every item is checked before it's packed, and returns are handled only for genuine quality issues.
1. Returns Are for Quality Issues Only
Refunds and returns are accepted only for verified quality issues — such as items damaged in transit, manufacturing defects, items materially not as described, or the wrong item sent.
2. What Qualifies
- Damage or defects present on arrival
- Items broken or damaged in transit (with packaging photos)
- Wrong item or wrong quantity sent by us
3. Handmade Variations Are Not Defects
Stitching, weave, paint, and finish differ slightly from piece to piece in handmade goods. These are natural characteristics, not quality problems, and cannot be the basis of a return.
4. What Does Not Qualify
- Change of mind or "no longer wanted"
- Colour, texture, or size preference
- Normal handmade variation
- Damage caused after delivery by misuse or accidents
- Items that have been used, washed, or altered
- Final sale, clearance, and promotional items
5. How to Request a Return
- Email xingyingfengtech@outlook.com within 7 days of delivery.
- Include your order number, a description of the issue, and clear photos of the item and packaging.
- Our team verifies the claim. If approved, we'll provide the return address and instructions.
6. Refunds
Once we receive and confirm the returned item, your refund is issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a little longer to show it.
7. Return Shipping
For confirmed quality issues (including damage in transit), return shipping is covered by us. For any other reason, returns are not available.
8. Questions
Not sure whether your situation qualifies? Email us before sending anything back — xingyingfengtech@outlook.com.